A new 111 emergency number goes live across the UK this Bank Holiday Monday (April 1)
But what is it?
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
Have you used the 111 service yet? Are you concerned about it or pleased that there is one number to call across the county? Let us know your thoughts by emailing citizen.news@glosmedia.co.uk or phoning 01242 278 079.
But what is it?
- NHS 111 is designed so you can more easily access local NHS healthcare services.
- You can call 111 when you need medical help fast but it's not a 999 emergency.
- NHS 111 is available 24 hours a day, 365 days a year.
- Calls are free from landlines and mobile phones.
- If you urgently need medical help or advice but it's not a life-threatening situation.
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
- For less urgent health needs, contact your GP or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
- It is staffed by a team of fully trained advisers, supported by experienced nurses.
- They will ask you questions to assess your symptoms, then give you the healthcare advice you need
- Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
- If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
- Calls to 111 are recorded.
Have you used the 111 service yet? Are you concerned about it or pleased that there is one number to call across the county? Let us know your thoughts by emailing citizen.news@glosmedia.co.uk or phoning 01242 278 079.
