An angry customer claims she has not received a Christmas hamper ordered online from a Cheltenham deli.
The Cotswold Deli advertises its festive hampers online for £100 and £80 and was also offering them on discount site livingsocial.com for £49 and £37. However, a number of people who paid for hampers say they have not been delivered.
The company's phone number has been disconnected and the shop they were operating from, at 34 Rodney Road, Cheltenham, is now vacant. But it is still possible to order hampers on the company's website and pay for them via Paypal and debit or credit card.
Siriol Pritchard, from the Vale of Glamorgan, said she had been unable to contact the deli to ask why her hamper has not arrived.
She said: "I have been personally let down by this company after purchasing a Christmas Hamper via the Living Social group discount site.
"I am hoping that Living Social will provide a discount. But if not, I intend to pursue a refund via the Visa Chargeback scheme.
"I imagine there are hundreds more out of pocket too but unaware of their rights in this type of situation."
As the store was empty and the phone number disconnected, the Echo was unable to reach the owner of deli.
And email query resulted in the following automated response:
"All Christmas hampers that we have been able to process have now been dispatched and we hope that you have enjoyed receiving them.
"It was with great regret that we have some unfortunate issues with our chosen courier regarding either missing or damaged parcels.
"If you purchased a hamper through the Living Social promotion and have not received your hamper before the last postage date of 24/12/12, you will be fully eligible for a refund through Living Social.
"Regards & Merry Christmas."
Have you ordered a hamper from The Cotswold Deli? Was it delivered? Email echo.news@glosmedia.co.uk.